Payment Error:

There was an error processing your credit card.

Your credit card transaction was unsuccessful.

Declined transactions in e-commerce can happen and might not be an issue on the balance of your card account. We have listed some reasons below, for your reference.

For details please contact your issuing bank immediately.

Possible reasons for declined transactions:

• Most major credit card issuers have recently blocked internet transactions.
• Some card issuers have limits on the number or the amount of transactions per day.
• Not enough credit balance, there could be a recent large transaction on the card account.
• A pre-authorized transaction 'blocks' the credit funds on your card. For example car rental companies or organizations do block funds on your card for security/insurance purposes, which will be released when you return the car or rented product in an agreed condition.

You can alternatively pay by eCard.

For further assistance you can email or call our MENA Support Centre..

Email: [email protected]
Phone: +971 600 521 605